Week+6+-+Implementation+-+E

WK6/GP/InstDelSeq/E ** FINAL **


 * Change Language/Bias issues?**

__Section VI: Instructional delivery and sequencing:__

//Lesson Overview//

**//Diversity Awareness Pilot Program for XYZ Jewelry Company//**


 * 1) **//Assess current knowledge and acceptance of diversity//**

//2. Cultural-What is “Culture” or “A Culture”// //3. Types of diversity// a. Cultural b. Race/nationality c. Gender d. Religion
 * 1) //The definition of diversity//
 * 1) Generational
 * 2) Other?

**//B. Evaluate current attitudes toward the different categories of diversity//**

a. Heighten your self awareness & reduce the effects of your cultural biases //2.// //Facilitate cross-cultural communication//  a. List a behavoiurs to enhance cross cultural communication
 * 1) <span style="font: normal normal normal 12px/normal Arial; letter-spacing: 0px;">//Establish the level of understanding of personal "bias"//

<span style="font: normal normal normal 12px/normal Arial; letter-spacing: 0px; margin: 0px;">__Section VI: Instructional delivery and sequencing__ <span style="font: normal normal normal 12px/normal Arial; letter-spacing: 0px; margin: 0px;">//Topics, sequencing and activities// <span style="font: normal normal normal 12px/normal Arial; letter-spacing: 0px; margin: 0px;">//EX: Exercise DS: Discussion PA: Post application//


 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **Topic/Sequencing** || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **Facilitator**  || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **Participants**  ||
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Definition of Diversity/ || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Break participants into teams of 3-4 and provide instruction for the exercise “Develop and definition of diversity”

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Facilitator to Flip Chart Information

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> The facilitator will then provide a webster’s definition of diversity and provide instructions for the round table discussion

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> The facilitator will facilitate a brief open discussion, which will incorporate the definition and how/if it is currently represented in their workplace

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Facilitator to move to next topic...Culture || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **EX:** One person to take the team lead. Ask each team to develop a definition of “Diversity”, document on a white board and be prepared to share with the other teams

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **EX:** As each team presents their definition facilitator will flip chart common words or characteristics of each groups definition

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **DS:**Round table discussion of common characteristics from each definition.

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Participants to document Webster’s definition in their workbooks.

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **DS:** Participants to discuss and share examples of how diversity is represented in their current workplace. ||
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Definition of Culture/Logical || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> The facilitator will provide a webster’s definition for “a culture” and provide instructions for the next exercise

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Once the exercise is completed the facilitator will discuss and recap each teams findings, offer some current statistics around cultures in North America and will transition into types of diversity || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **EX**: Still in their teams the participants will compile a list of different cultures and compare and contrast those cultures with their own cultures

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **DS**: Students to add their thoughts and comments as they would like and will document specifics and statistics in their workbooks || <span style="font: normal normal normal 12px/normal Arial; letter-spacing: 0px; line-height: 21px; margin: 0px;">a. Cultural <span style="font: normal normal normal 12px/normal Arial; letter-spacing: 0px; line-height: 21px; margin: 0px;">b. Race/nationality <span style="font: normal normal normal 12px/normal Arial; letter-spacing: 0px; line-height: 21px; margin: 0px;">c. Gender <span style="font: normal normal normal 12px/normal Arial; letter-spacing: 0px; line-height: 21px; margin: 0px;">d. Religion e. Generational <span style="font: normal normal normal 12px/normal Arial; letter-spacing: 0px; line-height: 21px; margin: 0px;">f. Other? || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> The facilitator will provide a list of different types of diversity
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Types of Diversity

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> The facilitator will rotate the teams for the next exercises and assign each group with specific types of diversity to work with, and instruction for the exercise || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **EX:** Each team will discuss and develop a list of what each diversity brings to the table within the workplace and how each diverse group will benefit the company and the participants. || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Logical Prerequisite || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> The facilitator will provide a webster’s definition for “bias” or “biases and instruction for the next exercise
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Understanding personal bias

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Once the exercise is completed the facilitator will discuss and recap each teams findings and will transition into... reducing effects of culture biases || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **EX**: Still in their teams the participants will revisit their list of different cultures and compile a list of biases they have seen or demonstrated themselves toward the specific culture

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **DS**: Students to add their thoughts and comments as they would like. ||
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Reduce effects of your cultural biases || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> The facilitator will provide each participant in each team a copy of ezines 10 ways to Respect Diversity in the Workplace.

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> The facilitator will assign pieces of the article for each team to critique

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Once done the facilitator will discuss and recap each teams findings and will transition into... Cross culture communication || <span style="font: normal normal normal 12px/normal Helvetica; letter-spacing: 0px; margin: 0px;">**EX**: Each team will discuss their assigned topics and document to share with the entire group

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **DS**: Students to add their thoughts and comments as they would like ||
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Cross cultural communication || <span style="font: normal normal normal 12px/normal Helvetica; letter-spacing: 0px; margin: 0px;">The facilitator to provide a webster’s definition of Cross Cultural Communication and instruction for the final exercise.

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Facilitator to inform the participants that for their first post application exercise they will be designing a “Plan of Action” to enhance cross cultural communication within the workplace

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> The facilitator will provide a brief summary of the course and encourage Q & A <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Provide a close and a “Thank You”

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Facilitator to hand out course evaluations

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **PA**: Facilitator to send an e-mail to all participants with instructions for setting goals around demonstrating the behaviours or implementing the actions from the final exercise || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **Final** **EX:** Still in their teams the participants will compile a list of activities and behaviours they can demonstrate to enhance cross cultural communication within the workforce and with their diverse customers

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Participants to fill in the blanks in the summary section of their workbooks

<span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Participants will complete evaluations to provide feedback on course content, delivery style, facilitator style and knowledge and make suggestions for improvement ||

<span style="color: #10137f; font: normal normal normal 11px/normal Arial; letter-spacing: 0px; line-height: 24px; margin: 0px;">__[]__ <span style="font: normal normal normal 11px/normal Arial; letter-spacing: 0px; margin: 0px;">Morrison, G. R., Ross, S. M., Kalman, H. K., & Kemp, J. E. (2011). //Designing effective instruction// (6th ed.). Hoboken, NJ: John Wiley & Sons, Inc.

DRAFT

WK6/GP/InstDelSeq/E

As the topic of Diversity Awareness is very broad and we have only 60 minutes to introduce the topic I am suggesting that the sequencing be changed and the scope be adjusted.

See new sequencing below with “definition of” and directly into “Understanding and Bias” Items sin RED will not be covered in this pilot program.

__Section VI: Instructional delivery and sequencing:__ //Lesson Overview//

**//A. Assess current knowledge and acceptance of diversity//** //2. Cultural-What is “Culture” or “A Culture”// //3. Types of diversity// a. Cultural b. Race/nationality c. Gender d. Religion **//B. Evaluate current attitudes toward the different categories of diversity//** a. Heighten your self awareness & reduce the effects of your cultural biases b. and control biases and or prejudice (CUT) //2.// //Facilitate cross-cultural communication// a. List a behavoiurs to enhance cross cultural communicaiton
 * 1) //The definition of diversity//
 * 1) Generational
 * 2) Other?
 * 1) //Establish the level of understanding of personal "bias"//

(Cut) **//B. Develop an understanding of why diversity is important to the future of this company//** //2.The makeup of the population is becoming more diverse// Cultural differences Religious Differences b. For the first time in history we have four generations working together c. Individuals now celebrate their differences vs compromising their uniqueness **//C. How does it affect our company//** a Ability to expand b.Desirable working environment 1.Managerial Commitment 2. Building a learning environment c. Workplace values, behavoiurs and communication are driven by culture
 * 1) //The business market has become global//
 * 2) Technological advances enable global business and increases competition
 * 3) Corporations often have presence in multiple countries
 * 1) Immigration rates have increased

<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">﻿ **<span style="color: #350ccc; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">DV - I like the content of the ezine article and the definition that you've given to the learner activity below, however; I think we should try to get the same content from peer reviewed articles. The strategies in the PowerPoint presentation I did last week are solutions from the peer reviewed articles that we've been posting to the wiki for the duration of the project. I am also concerned about cutting so much. Nancherela (2008) explores thoroughly why Diversity training isn't working for most company's right now. In short, if diversity training doesn't lead to actions that are tied into the company's bottom-line, diversity initiatives often fail. I don't want our training to look like typical diversity training sessions that have no real impact when the training is over. I know we only have 60 minutes, but the 3 minute video that Cindy produced addresses a lot of the information that you're suggesting we cut. (PT 5:21 2/10) **

DV - I also like the information covered in the article you provided. Also, some of the information you are proposing to cut is already part of our video and PowerPoint, which will easily be able to be addressed in a 30-60 minute time frame. The information I am referring to includes how diveristy will positively affect the company, mangerial commitment. Maybe the answer is to incorporate it within the section that defines and assesses the current understanding and acceptance of diversity. I agree that we want to avoid being one more diversity training that tells the learners "do this", "don't do this". We want to differentiate our training by the connection to company success and by helping our learners to evaluate their own beliefs and actions. Hope that makes sense....:) (JT 2/10/11 7:30 pm EST)

Hi Danielle - I agree that what we had prior to Week 6 may not fit into a program of 30-60 minutes; however, I don't think it would be wise at this point to go quite so radical with the cuts. One of the big pieces of the training, in my opinion, and as part of our current objectives, is to help employees develop a a broader understanding of what diversity is, but also, why diversity and inclusion are important to the company going forward. I was thinking more in the lines of dropping objective 3 or integrating it into post-training, etc. If this were the real world and this work is for a client, we might need to revise more radically, but I think as students, part of this is that we are supposed to learn by doing. If something doesn't work right, we can learn from our mistakes. (CM 2-10).

__Section VI: Instructional delivery and sequencing__ //Topics, sequencing and activities//

//EX: Exercise DS: Discussion PA: Post application//

**EX:** Ask each team to develop a definition of “Diversity”, document on a white board and be prepared to share with the other teams
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **Topic/Sequencing** || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **Facilitator**  || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> **Participants**  ||
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Definition of Diversity/Logical Prerequisite || Break participants into teams of 3-4

As each team presents their definition facilitator will Flip chart common words or characteristics of each groups definition

The facilitator will then provide a webster’s definition of diversity

**DS:**a brief open discussion will incorporate the definition and how/if it is currently represented in their workplace

Summary of this topic and intro to next topic...Culture ||  ||
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Definition of Culture/Logical Prerequisite || The facilitator will provide a webster’s definition for “a culture”

**EX**: Still in their teams ask the participants to compile a list of different cultures and to compare and contract those cultures with their own cultures

**DS**: Once done the facilitator will discuss and recap each teams findings and will transition into types of diversity ||  || <span style="font: 12px/21px Arial; letter-spacing: 0px; margin: 0px;">a. Cultural <span style="font: 12px/21px Arial; letter-spacing: 0px; margin: 0px;">b. Race/nationality <span style="font: 12px/21px Arial; letter-spacing: 0px; margin: 0px;">c. Gender <span style="font: 12px/21px Arial; letter-spacing: 0px; margin: 0px;">d. Religion <span style="font: 12px/21px Arial; margin: 0px;"> e. Generational <span style="font: 12px/21px Arial; letter-spacing: 0px; margin: 0px;">f. Other? || The facilitator will provide a list of different types of diversity
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Types of Diversity

The facilitator will rotate the teams for the next exercises

Each team will discuss and develop a list of what each diversity brings to the table within the workplace and how that will benefit the company and the participants. ||  || <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Logical Prerequisite  || The facilitator will provide a webster’s definition for “bias” or “biases
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Understanding personal bias

**EX**: Still in their teams ask the participants will revisit their list of different cultures and compile a list of biases they have seen or demonstrated themselves toward the specific culture

**DS:** Once done the facilitator will discuss and recap each teams findings and will transition into... reducing effects of culture biases ||  ||
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Reduce effects of your cultural biases || The facilitator will provide each participant in each team a copy of ezines 10 ways to Respect Diversity in the Workplace.

The facilitator will assign pieces of the article for each team to critique

**EX**: Each team will discuss their assigned topics and document to share with the entire group

**DS**: Once done the facilitator will discuss and recap each teams findings and will transition into... Cross culture communication ||  ||
 * <span style="display: block; font: normal normal normal 12px/normal Helvetica; margin: 0px; text-align: center;"> Cross cultural communication || The facilitator will provide a brief summary of the course

**EX:** Still in their teams ask the participants to compile a list of activities and behaviours they can demonstrate to enhance cross cultural communication within the workforce and with their diverse customers

**PA**: Facilitator to send an e-mail to all participants with instructions for setting goals around demonstrating the behaviours or implementing the actions from the previous exercise ||  ||

<span style="color: #10137f; font: 11px/24px Arial; letter-spacing: 0px; margin: 0px;">__[]__

(I think not needed at this point) <span style="font: 12px/23px Arial; letter-spacing: 0px; margin: 0px;">**//E. Application Assignments//**
 * 1) Required
 * 2) One (1) hour per week for three (3) weeks
 * 3) For Administration, Warehouse, and retail staff
 * 4) Application assignments will be e-mailed on Friday afternoons to be completed by the following Friday.

Specific instructions will be included for turn in and documentation of application assignment